The first time I was greeted by his receptionist, wait time was approx. 5 min. She made a point to have a bit of small talk to pass the time. Subsequent times I was greeted by name and wait was never more than 5 min. (in fairness however I was seeing him off peak time) He takes a very personal approach to financial services, I left each time with not only all my questions answered completely, but ( for me at least more importantly) also with the feeling that I was not "just a client". He took the time to educate me and ensure I knew exactly what he was going to file and more importantly that I understood exactly what was going on with my money. To describe it another way it is more like getting advice from a relative or close friend. If you are interested in having a relationship with a qualified and capable financial services professional who has spend most of his life doing just that I cannot recommend Mr. Noseworthy more. If you are only concerned with speed and have little interest in human connection than this is probably not the right place for you.
We moved and still travel miles to work with this firm. Incredibly professional, friendly, and accurate. Very reasonable turnaround time.
As a new resident of Westminster I needed an accountant. I was referred to Mr. Noseworthy and was looking forward to working with him for many years to come. I made an appointment for our initial consultation and arrived at his office accordingly. I was disappointed with the initial greeting I recieved from the person working the front desk who seemed to treat me as more of a nusance than valued new client. She told me that Mr. Noseworthy was with a client and to be seated. After waiting for 15 minutes I decided to ask her if she had any idea how much longer it would be as I was running on a tight schedule....her response, "I don't know" and she immediately turned back to her computer. At that point I decided that it would be best to reschedule rather than wait it out. About an hour later I recieved a call from Mr. Noseworthy not to apologize for missing our appointment but rather to cancel our follow up appointment. Apparently, his "friendly" receptionist told him that I was rude and treated her in a disrespectful manner. He explained to me that he does not do business that way. My initial shock made it difficult for me to find the words to respond. He said he was running 5 minutes late and is a very busy man. I shared with him that it was actually 15 minutes and that I am also a very busy man. I completely understand the chaotic schedule that an accountant keeps at this time of year but that in no way absolves him or his staff of common courtesy. As a person who works hard every day for an organization that advocated for small business this lack of customer service was extremely disappointing to me. Considering the current challenging economic climate facing small business owners, most owners treat perspective new customers like gold.......unfortunately, this is not one of them.
I have seen Mr. Noseworthy three times now, and every time without fail I was very satisfied with the services rendered.
Noseworthy Financial Services is a US Accounting firm based in Westminster, Massachusetts. Noseworthy Financial Services is located at 2 Narrows Rd, Westminster, MA 01473, USA.
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